About Me

I have over 15 years of experience in the design, development, implementation and maintenance of enterprise management applications with a focus on IT service management. My project experiences and personality along with knowledge in IT Services Management (ITSM), and IT Infrastructure Library (ITIL) methods and processes provide me the exceptional abilities to develop cost effective solutions that meet customer goals while managing expectations through all phases of service delivery.

Contact Details

Darren A. Blair
New York, NY
(347) 369-4743
darren@darrenblair.com

Education

St. John's University

B.A. Degree in Computer Science with a Minor in Business • June 2000

I attended the prestigious St. John's University located in Queens, New York where I studied Computer Science with a minor in Business. There I developed my love of Software Development after taking my first COBOL class but St. John's was more than just technology. I was introduced to new and exciting subject areas such as Business Law, Accounting and Philosophy. I was also very active in campus life where I was an E-Board member of the Caribbean Students Association in charge of their website. Throughout my studies at St. John's I was also a member of the Dean's List.

Work

Windthrope Technologies/L'Oreal USA

Remedy Consultant • March 2016 - Present

Support large scale Remedy ITSM implementation across multiple regions including the United States, Canada and South America and greatly expanded ITSM reach by on-boarding Incident Management in Brazil and Release Management in Argentina and several other South American countries.

International Securities Exchange

Senior Software Developer • November 2005 - June 2016

Designed, developed and implemented ITSM solutions including Incident, Problem, Change and Configuration Management processes to meet company goals while managing expectations through all phases of the service delivery.

Skills

  • Incident Management
  • Problem Management
  • Change Management
  • Release Management
  • Integrations
  • CMDB

Testimonials

  • I had a wonderful opportunity to work with Darren for many years at the International Securities Exchange on an ITSM initiative. Although Darren is a great programmer, his talent in taking conceptual ideas and turning them into a delivered product is outstanding. I highly recommend Darren to anyone who has a business idea and wants to turn it into reality.

    Alan Jarashow - Director, IT Planning & Research, ISE

  • Businesses don't transform by choice because it is expensive and risky. Businesses go through transformation when they have failed to evolve.

    Howard King

Get In Touch.

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